Notice for NVIDIA SHIELD Customers

Voluntary Recall of Certain European Plug heads for power Adapters

Christian Beer
+49 89 6283 500 55

READING, United Kingdom — August 8, 2017—NVIDIA today announced a voluntary recall of certain AC wall plug heads designed for use in continental Europe, which the company will replace.

The affected plug heads shipped with SHIELD™ World Chargers and European SHIELD tablets and SHIELD TVs between July 2014 and June 2017. NVIDIA has determined that the two-prong EU plug head – or “duck head” – may break, posing a risk of electrical shock.

The recall is limited to the Europe plug adapter only (see image below) and does not affect any other NVIDIA plug adapters or products.

NVIDIA is asking customers to visit for information on how to obtain a replacement European plug adapter. Consumers will receive a replacement after registering to participate in the recall.

NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.

NVIDIA’s (NASDAQ: NVDA) invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots and self-driving cars that can perceive and understand the world. More information at //

Certain statements in this press release including, but not limited to, statements as to: NVIDIA’s replacement of the EU plug adapters, NVIDIA’s coordination with government agencies and the recall following established industry practices are forward-looking statements that are subject to risks and uncertainties that could cause results to be materially different than expectations. Important factors that could cause actual results to differ materially include: global economic conditions; our reliance on third parties to manufacture, assemble, package and test our products; the impact of technological development and competition; development of new products and technologies or enhancements to our existing product and technologies; market acceptance of our products or our partners’ products; design, manufacturing or software defects; changes in consumer preferences or demands; changes in industry standards and interfaces; unexpected loss of performance of our products or technologies when integrated into systems; as well as other factors detailed from time to time in the reports NVIDIA files with the Securities and Exchange Commission, or SEC, including its Form 10-Q for the quarterly period ended July 31, 2017. Copies of reports filed with the SEC are posted on the company’s website and are available from NVIDIA without charge. These forward-looking statements are not guarantees of future performance and speak only as of the date hereof, and, except as required by law, NVIDIA disclaims any obligation to update these forward-looking statements to reflect future events or circumstances.


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