Read the user manual

 

Read the user manual

Tech Support

Read the user's manual

Many troubleshooting questions can be answered by the User Manual, which has been written specifically with the end-user in mind. If you have not got your manual, you may be able to download it from the Reseller, System Builder, or Add-In Card Manufacturer website. Contact your Reseller, System Builder, or Add-In Card Manufacturer for any additional information.


Blank Screen at Boot-up

Make sure your monitor cable is firmly connected to the card. A blank screen at boot-up is an indication that the system has not properly recognised the card (usually accompanied by 1 long and 2 short beeps). To resolve the problem, 1st make sure the card is fully seated in the slot and, 2nd check that your system meets the product system requirements.

Corrupt Screen at Boot-up

  1. Make sure your monitor cable is firmly connected to the card.
  2. Make sure the card is properly recognised by the system.
  3. Make sure you have removed all the old graphics card drivers.
  4. Make sure you have the correct monitor drivers.
  5. Check the screen resolution and refresh-rate.
  6. If the corrupt screen appears at boot-up before Windows loads, check the following BIOS settings: (try enabling/disabling these as indicated - some options may not be available on your system BIOS – refer to the system manual for more information).

Video Bios Shadow
Video Bios Cacheable
System Bios Cacheable
C8000 xxxxx Shadow **Try disabling these values**
Peer Concurrency PCI Streaming
Assign IRQ To VGA **Must be enabled**
VGA Palette Snoop **This must be disabled**
Reset Config Data Enable ESCD Power Management **Try disabling this**
Virus Checking **Try disabling this**
AGP Aperture set this to 64MB. If you have this much RAM or less, set it to half of the system RAM.
AGP Turbo **Try disabling this if there are problems with the card**
AGP Fast Writes **Try disabling this if there are problems with the card**
VGA boot from **Set to AGP instead of PCI**



 
 
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